📈Sales, Marketing & Customer Experience

Event Management Essentials: A Practical Introduction

IGT-SMC-101Essentials5 daysIn-person · Live online · In-house (corporate)English / Arabic

Course overview

This five-day course gives participants a solid, practical foundation in Event Management. It covers the core principles, terminology, governing codes and standards, and the everyday methods used across Sales, Marketing and Customer Experience, explained through worked examples, short exercises and real case studies from the Gulf, Africa and international operations.

Participants leave with a clear mental model of Event Management, the confidence to apply it on the job and a common vocabulary to work with specialists, contractors and auditors.

Learning objectives

  • Explain the principles and terminology of Event Management
  • Apply the relevant international codes, standards and best practices
  • Use the core methods, tools and calculations correctly
  • Recognise common problems and how to prevent them
  • Communicate confidently with specialists, contractors and auditors

Who should attend

Sales and marketing managers, account managers, brand, digital and customer-experience teams.

Daily outline

  1. Day 1Introduction to Event Management: principles, terminology and context
  2. Day 2Codes, standards and best practices
  3. Day 3Core methods, tools and calculations
  4. Day 4Practical applications and common problems
  5. Day 5Workshop, case study and final assessment

Training methodology

Interactive instructor-led sessions, worked examples, group exercises, real case studies, daily quizzes and pre/post assessments. Online sessions run live with the instructor, with recordings and digital materials.

Certificate: ITQAN Global Training certificate of completion for participants who meet attendance requirements and pass the assessment.

Dates and venues 2027–2030

DateVenueFee
4–8 Jan 2027London$4,750Register
3–7 May 2027Live online$2,750Register
20–24 Sep 2027Casablanca$4,750Register
10–14 Apr 2028Houston$4,750Register
15–19 May 2028Live online$2,750Register
4–8 Dec 2028Geneva$4,750Register
5–9 Mar 2029Prague$4,750Register
18–22 Jun 2029Live online$2,750Register
8–12 Oct 2029Dubai$4,750Register
1–5 Apr 2030Dubai$4,750Register
1–5 Jul 2030Live online$2,750Register
4–8 Nov 2030Singapore$4,750Register

Need other dates or another city? We run this course on demand for groups, anywhere in the world. Corporate & Custom →

Register or request in-house delivery

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