Course overview
A strategic course for leaders who must decide how IT Service Management (ITIL) will affect their organisation. It cuts through the hype to explain the technology, the market outlook, the real opportunities and the risks, regulation and governance that come with them.
Participants finish with a practical adoption roadmap, investment priorities and a plan to build the people and partner capabilities required.
Learning objectives
- Explain IT Service Management (ITIL) in clear business terms
- Assess market trends, opportunities and value pools
- Identify risks, regulation and governance requirements
- Plan capabilities, partnerships and investment
- Lead an adoption roadmap with measurable milestones
Who should attend
IT and OT professionals, security analysts, risk and compliance officers and IT managers.
Daily outline
- Day 1Why IT Service Management (ITIL) matters: trends and market outlook
- Day 2Opportunities, use cases and value creation
- Day 3Risks, regulation, ethics and governance
- Day 4Building capability: people, partners and technology
- Day 5Strategy roadmap workshop
Training methodology
Interactive instructor-led sessions, worked examples, group exercises, real case studies, daily quizzes and pre/post assessments. Online sessions run live with the instructor, with recordings and digital materials.
Certificate: ITQAN Global Training certificate of completion for participants who meet attendance requirements and pass the assessment.
Dates and venues 2027–2030
| Date | Venue | Fee | |
|---|---|---|---|
| 15–19 Feb 2027 | Dubai | $5,750 | Register |
| 12–16 Jul 2027 | Live online | $3,250 | Register |
| 13–17 Dec 2027 | London | $5,750 | Register |
| 21–25 Feb 2028 | Jakarta | $5,750 | Register |
| 17–21 Jul 2028 | Live online | $3,250 | Register |
| 11–15 Dec 2028 | Baku | $5,750 | Register |
| 5–9 Mar 2029 | Vienna | $5,750 | Register |
| 7–11 May 2029 | Live online | $3,250 | Register |
| 8–12 Oct 2029 | Lisbon | $5,750 | Register |
| 14–18 Apr 2030 | Jeddah | $5,750 | Register |
| 10–14 Jun 2030 | Live online | $3,250 | Register |
| 9–13 Dec 2030 | Dubai | $5,750 | Register |
Need other dates or another city? We run this course on demand for groups, anywhere in the world. Corporate & Custom →