Course overview
An intensive ten-day specialist programme for professionals who want to be recognised as the go-to expert in Process Mapping and Improvement within their organisation. It combines an in-depth body of knowledge, applied labs and structured assessment.
Participants who pass the final specialist examination and portfolio review receive the ITQAN Certified Expert certificate.
Learning objectives
- Demonstrate expert-level knowledge of Process Mapping and Improvement
- Apply advanced methods in practical labs
- Verify, document and audit work to recognised standards
- Lead improvement initiatives and coach colleagues
- Pass the ITQAN specialist examination and portfolio review
Who should attend
Quality managers, auditors, process owners, excellence and continuous-improvement teams.
Daily outline
- Day 1Body of knowledge and competency framework
- Day 2Principles and standards in depth
- Day 3Applied methods – part 1
- Day 4Applied methods – part 2
- Day 5Practical lab and mid-programme assessment
- Day 6Specialist topics and advanced scenarios
- Day 7Inspection, verification and documentation
- Day 8Leading improvement and managing performance
- Day 9Capstone case study
- Day 10Specialist examination and portfolio review
Training methodology
Interactive instructor-led sessions, worked examples, group exercises, real case studies, daily quizzes and pre/post assessments. Online sessions run live with the instructor, with recordings and digital materials.
Certificate: ITQAN Global Training certificate of completion for participants who meet attendance requirements and pass the assessment.
Dates and venues 2027–2030
| Date | Venue | Fee | |
|---|---|---|---|
| 4–15 Jan 2027 | Baku | $9,450 | Register |
| 14–25 Jun 2027 | Live online | $5,450 | Register |
| 18–29 Oct 2027 | Kigali | $9,450 | Register |
| 10–21 Apr 2028 | Istanbul | $9,450 | Register |
| 10–21 Jul 2028 | Live online | $5,450 | Register |
| 11–22 Dec 2028 | Jakarta | $9,450 | Register |
| 5–16 Mar 2029 | Geneva | $9,450 | Register |
| 21 May – 1 Jun 2029 | Live online | $5,450 | Register |
| 19–30 Nov 2029 | Vienna | $9,450 | Register |
| 17–28 Feb 2030 | Jeddah | $9,450 | Register |
| 8–19 Jul 2030 | Live online | $5,450 | Register |
| 21 Oct – 1 Nov 2030 | London | $9,450 | Register |
Need other dates or another city? We run this course on demand for groups, anywhere in the world. Corporate & Custom →